WHAT THE PEOPLE WANT TO KNOW!
We would LOVE to hear from you! If you need anything, want to be added to our weekly menu email, want to tell us how we can do better or don't see an answer to your question below, please contact us!
What are your hours?
Our store front will be open for Grab & Go and Freezer items as follows:
Monday - Closed for Prep
Tuesday - Closed for Prep
Wednesday - Closed for Prep
Thursday - 10am - 6pm
Friday - 10am - 3pm
Saturday - 10am - 2pm
Check out our Instagram or Facebook pages for any updates or special events
Our regular pre-ordered weekly meal pickup is Thursday from 10am to 6pm & Friday from 10am to 3pm
How do I order a meal from you?
We make it as simple as possible to order from us!
Scroll through the menu options on the store page, click the item to view the details of the dish and then you can add the items you'd like to your cart. Finally, just checkout through your cart and either pay online with Paypal/Credit Card or choose "Offline Payment" and pay when you pickup your goodies on Wednesday. We accept any form of credit card, check, cash or gift certificate. If you need to include a message with your order, simply add a note on the checkout page.
Here are the details:
The pre-order menu will get posted on Monday at 10:30 AM. The menu will include both fresh and frozen items and our goal is to make more than enough of each item so that everyone has an opportunity to order what they would like.
For CURBSIDE pickup, here are the steps:
Order & Pay Online--online payment is CRUCIAL for us to make this process successful & efficient for everyone! If paying in cash or Gift Certificate, we will collect payment at time of arrival.
Pickup Hours: Thursday 10-6 & Friday 10-3.
Pickup Location: BACK side of The Grateful Chef on Hillside Ave.
Pickup Instructions: Pull into a parking spot on the back side of the building then call-- 515-901-5692 when you have arrived.
We will set your order on the table outside for you to grab!
Please make sure to call the shop number-515-901-5692-upon arrival.
For GRAB & GO customers or those choosing to come inside the store to pick up their pre-order items:
Open Hours: Thursday 10-6 & Friday 10-3.
Arrival: Enter through front door on Hartford Ave. **The backdoor will be locked.
Important info: We'll be allowing 6 people inside to shop at a time. If there's a wait, we have pink tape marking spots for you to wait your turn!
Masks: We do ask that you wear a mask if you choose to come in, and we'll have some available if you don't have one!
When does a fresh new pre-order menu come out?
We create and publish a new menu on Monday morning of each week. It'll magically appear here and can also be sent to your inbox via email around 10:30am. If you want to be added to our menu mailing list, just send us a note through the contact link above.
When do I have to have my order in by?
In order to properly shop for and prepare your meal, we ask that you have your order in by Wednesday at noon. We do sometimes sell out of items very quickly and prior to the end of the day Monday so ordering earlier is suggested. Ordering online is open 24/7, so if you get that late night craving, check us out and order something tasty!
When and where is pickup?
Pickup is each Thursday from 10am to 6pm and/or Friday from 10am to 3pm. at our lovely storefront. You can find us just a few minutes South of The East Village in Sevastopol Station at 1938 SE 6th Street, Suite 103. Come check us out, pickup your food or just hang out with us for a while. We promise we're good company and there's likely to be some fun music playing! For a map of how to find us just click!
How do I order a gift card from you?
We are kinda old-school and offer beautiful paper gift cards that come in an envelope. Simply go to our "shop" page, select your gift card amount, leave us a note as to where to ship or if you're coming in to pick it up and if you want the gift card to have a message. Add to your cart, choose your payment method and we will process it to your liking ASAP! As always, feel free to call us with any questions.
What if I forget to pickup my order or can't make it on Thursday or Friday?
Trust me, we totally get it. Life happens and sometimes gets in the way of picking up your favorite food from us. Even though we definitely would love to see you on our normal pickup days, if you forget or can't get your car to start, we will do our best to accommodate another time. We will contact and remind you that we still have your order here or please give us a shout if you forget. Due to our obsessive desire to give you the highest quality product possible, we cannot allow you to pickup more than a few days after the food is prepared. We hope it never happens but if you are unable to pickup at all, we will either have to dispose of the items or will set it out for resale if possible. Unfortunately, we are so busy that we don't have the room to store your items and we aren't able to refund any prepayment or give you a different meal if you cannot pickup.
Is this a subscription or a commitment?
Absolutely not! We would never lock you in to anything or tell you you have to order our food every week (although we have a feeling you'll be tempted to). Simply order when something strikes your fancy and we'll get going on preparing your delicious grub.
How do I know if you got my order?
If you order online and pay with Paypal, you'll get an order number on your "Thank You" page at the end and a confirmation email from both us and Paypal. If you choose to pay when you pickup your food through "Offline Payment" or with Square online credit card processing, you will get an order number on your "Thank You" page at the end and a confirmation email from just us. It's super simple! Either way, if you have any doubts about whether we received what you'd like, give us a shout and we will confirm. We promise, we don't bite.
I already ordered, can I add on to my order?
Absolutely! Just place another order and we will make sure it gets added on to your original order.
Are your meals ready to go?
Yup! We aren't going to give you one of those kits and tell you to spend hours in the kitchen trying to figure it out. We try and keep your labor to a minimum. What makes our service so unique and special is that we do all of the shopping, chopping and cooking for you. Depending on the meal, some will be frozen and some will be fresh. the only difference is the frozen ones get thawed before cooking. We will either ask you to simply reheat it or bake it to finish it perfectly in your oven at home. Our salads are ready to eat and our soups can be warmed or eaten cold if you're feeling adventurous. VOILA! a super healthy, tasty and fun meal awaits.
Is there a minimum order?
Nada! Simply add what sounds good to your cart and order away! Some of our customers get it all and some simply are feeling like a soup or salad. It is totally up to you!
Where is everything made?
All of our meals are made fresh in our certified kitchen in lovely Des Moines, Iowa. We are fully licensed and follow all state and local health code guidelines to ensure the highest quality items possible. John and Brandy are both ServSafe Certified Food Managers.
How long will my food last? Can it be frozen if it comes refrigerated?
Everything we make is fresh or frozen depending on the meal. They are all prepared fresh right before pickup day. Most everything is generally good for 4-6 days if kept refrigerated properly or a few months if frozen properly. If you have a question about a specific item, please ask! As far as freezing, almost all of our food can be frozen to help extend its life and make your life easier. The exceptions would be our fresh salads and items that simply won't reheat well after being frozen due to their ingredients. Again, please ask if you're unsure at all.
How often does the menu change?
A brand new, tasty pre-order menu is created and published on Monday morning of each week. Try not to strain your eyeballs staring at your computer for the news of new goodies! Grab and Go changes weekly (sometimes daily) and the freezer is fully stocked with new items at the end of every week. Check our Instagram page for the latest selections!
What kind of food to you make? Can you handle my allergy or dietary concern?
We make healthy, nutritious and tasty food of all kinds. Only using the finest whole food ingredients and spices; all made by hand. On any given week you might see food that is Gluten-Free, Vegan, Vegetarian, Paleo, Whole 30, Keto, Dairy-Free, Nut-Free, etc.We typically try to offer food that hits the major dietary needs and health trends while just making it taste amazing and make your week easier. Because John is a Certified Holistic Nutritionist, he has a hand in ensuring that we exceed all dietary needs and concerns while still maintaining the quality and taste you've come to expect from us. If you have a dietary concern and would like to know if we can help, please contact us and we'll do everything we can to accommodate you!
Where do you get your ingredients?
We are super-duper picky! We get as much as we can from local, trusted sources whether its meat, produce or all of the little items that make your food so good. When it's available, we always choose organic and seek out the best in whole food, fresh sources for each and every ingredient. None of that crap filled with preservatives and things you can't pronounce from a can or bag. We would never put anything in your food that we wouldn't feed to our own families. Our goal is to give you the absolute BEST food possible for you and your family.
Do you have a calorie count, nutrition information or "points" for your meals?
Because everything we do is made from scratch and recipes are rarely used, we don't have the ability to easily get this information on most of our items. We can absolutely assure you that the finest ingredients are always chosen and our food is as fresh, properly portioned and as healthy as you would ever want. With John's background in Personal Training and Nutrition, and because he's really weird about this health stuff, this is something we take very seriously and each ingredient is chosen with your health in mind ~ without compromising quality or taste.
What are your portion sizes?
We generally offer our meals in what we call "2-3 order" size. We try to size things this way so that our meals can be accessible to everyone regardless of how many people are around the dinner table and are almost always told our servings are VERY generous. Our soups and salads come in full quart containers. We do our best to create items that fit any lifestyle and can easily accommodate anyone from one person to a house full of people. Grab & Go is sized in smaller portions for your lunchtime or snacking needs.
What's up with your extra Freezer Meals and Grab & Go? Can you hold something for me?
Our extra freezer meals and Grab & Go are available during our normal business hours and change weekly or even sometimes daily. The best way to find out our current offerings is to check out our Instagram page or just give us a call. Our freezer is stocked with extra meals, soups and sides each week that. Meals are generally made in the 2-3 serving size, soups are in either pint or quart sizes and sides vary depending on what they are. These items are extra from our weekly menu offerings and will be first-com first-serve and available on a limited basis. Due to this limited nature, unfortunately, we cannot hold things.
Do you take your containers back?
Since the beginning of The Grateful Chef, we have been very aware of the environment and make every attempt to minimize our impact we have. We use compostable containers when possible and, when we have to use plastic, we always purchase new but recycled containers. We also take back and recycle the soup, 1 cup and 2 cup plastic containers. All other containers can be disposed of or recycled in your home as normal. Thanks for helping us keep the planet as clean as possible!
Is this service affordable?
When Brandy first created this business over ten years ago, it was with the idea of making healthy food accessible to EVERYONE. We strive to keep our prices low without sacrificing our extremely high standards and while still sourcing the finest ingredients. Our portions are healthy and, in most cases, can easily be stretched into several meals. The cost of our options are based on several factors including the cost of premium ingredients, container costs and time to prepare. Our goal is to show you that eating well is accessible and extremely satisfying. It's just like eating at a fine restaurant only in the comfort of your home (and no tipping)! Healthy eating is hands-down the best investment you can make in your life.